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Customer Charter

Home > Customer Charter

1. Telephone

  •  Your phone calls will always be politely answered in person during office hours (9 a.m. – 5 p.m., Monday to Friday).

2. Quotation and Invoice

  •  You will be visited or receive a quote over the phone and receive a written or e-mailed quotation within THREE working days of your enquiry or we will quote you over the telephone. (This does not apply where you have had or undertake exactly the same work previously. For this work you will get a quotation over the phone).
  • When the work has been completed you will be asked to sign an itemised invoice stating that you are satisfied with the standard of work performed.

3. All Services Offered

  • When you receive a quotation you will be made aware of our services, i.e. Carpet, Upholstery, Rug and Curtain cleaning, Protectors, Consumer products may also be offered.

4. Completion of Clean

  • Your job will be completed within 5 working days of accepting the quotation, unless you prefer otherwise.

5. Dress standards

  • You will be impressed by the neat, professional and clean appearance of all our representatives.

6. Vehicles and equipment

  • All our vehicles will be in good and clean condition inside and outside and all vans will be professionally sign written.

7. Inspection

  • A pre-test and full inspection will be carried out on all items you would like cleaned and the results will be recorded on your quotation.

8. Follow up

  • You will be left with a questionnaire to comment on the quality of the services provided.

9. Promotional items

  • After completion of cleaning, you will be left some promotional literature, and you may be offered a courtesy quote.

10. Guarantee

  • “If you are not completely satisfied with our service we will put it right or refund your money”.

Our Promise To You

Fastest Results

The Fastest Results

Hassle free, quick, efficient cleaning. Rapid drying times mean your Carpets dry usually within 1-2 hours, not days!
Money Back Guarantee

Money Back Guarantee

All our work is backed with our 100% No Quibble Guarantee. If you are not genuinely delighted with the end result, and we can't put things right we'll refund your money!
No Sweat

No Sweat

All we ask is that you move small items like occasional tables and anything breakable like ornaments, glass or lamps. We'll do the rest!

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Fully Trained, CRB Checked Team

Friendly, Personal Service

Our technicians live local to you, we treat people like we would like to be treated ourselves. All our team take a personal pride in a job well done.
Friendly, Personal Service

Fully Trained, CRB Checked Team

All our technicians are fully trained to carry out your requirements, with CRB checks carried out giving peace of mind that your home or office is in safe hands.

Call your local team on

0800 6349977

5 star service

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© Expert Carpet Cleaning Services
Head Office: 7 Gatelodge Close, Round Spinney Ind. Est. Northampton NN3 8RJ
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